Return & Refund Policy

​At OSG Pharma, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely happy with your order, our refund and return policy is designed to make the process simple and hassle-free.

Conditions for Return:

• Initiate Return within 7 Days: Please initiate the return process within 7 days of receiving your order. Unfortunately, we cannot accept returns beyond this period.
• Items Eligible for Return: Only unused and unopened items are eligible for return. Ensure that the product is in its original packaging.

How to Initiate a Return:

• Contact Us: Write to us at osgpharma@gmail.com with your order details and the reason for the return. Additionally, feel free to connect with us on +91-9411993658 for prompt assistance.
• Return Confirmation: Once we receive your email, we will provide you with a return confirmation and further instructions on how to proceed.

Refund Process:

• Verification: Upon receiving the returned item, we will inspect it to ensure it meets the return conditions.
• Refund Initiation: If the return is approved, we will initiate a refund to your original payment method.
• Refund Timeframe: Please allow for 7-14 business days for the refund to reflect in your account, depending on your bank or payment provider.

Exclusions:

• Shipping Costs: Shipping costs, both for the initial delivery and the return, are non-refundable unless the return is due to a mistake on our part.
• Final Sale Items: Items marked as final sale are not eligible for return.

Contact Us:

If you have any further questions or concerns about our refund and return policy, please do not hesitate to contact us at osgpharma@gmail.com or call us at +91-9411993658. We are here to assist you and ensure your experience with OSG Pharma is exceptional.